Gym Operations & Member Experience Lead

Baseline Fitness; Rosemount (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness in Minnesota is seeking a Team Lead to help oversee gym operations and enhance member experience. The role involves working closely with staff, handling front desk tasks, greeting and guiding potential members through gym tours, and ensuring compliance with company policies.

The position is full-time with supervisory responsibilities and offers opportunities to support marketing efforts, inventory management, and reporting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties including answering calls and assisting with questions.
• Assist with member check-ins, sign-ups, cancellations, and updating member information.
• Greet potential members and provide gym tours.
• Support Club Manager and team with smooth operations.

Skills

Staff training

Customer service

Communication

Leadership

Basic computer skills

Job description

Baseline Fitness in Minnesota is seeking a Team Lead to help oversee gym operations and enhance member experience. The role involves working closely with staff, handling front desk tasks, greeting and guiding potential members through gym tours, and ensuring compliance with company policies.

The position is full-time with supervisory responsibilities and offers opportunities to support marketing efforts, inventory management, and reporting.