Gym Operations & Member Experience Lead

Paycom - ATS; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS in Colorado Springs is seeking a Gym Operations Supervisor responsible for overseeing daily gym functions to ensure member satisfaction and financial success. You will recruit, train, and supervise staff, manage front desk duties, maintain facility cleanliness, handle payroll, and support marketing efforts, while ensuring open/close procedures and exemplary customer service.

The role requires a high school diploma, prior supervisory experience, strong communication and leadership

Qualifications

• Minimum qualification is a high school diploma.
• Prior supervisory experience is required.
• Strong customer service skills are essential.
• Effective communication and leadership abilities are expected.
• Basic computer proficiency is required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Provide exceptional member service with a focus on customer experience.
• Open and close the gym and oversee front desk tasks.
• Ensure cleanliness and presentation of the facility.
• Process weekly payroll for staff.
• Manage marketing efforts and staff communications.
• Authorize expenditures and handle daily banking deposits.
• Prepare new hire paperwork and coordinate with regional management.
• Provide backup coverage for absentee staff.

Skills

Customer service

Communication

Leadership

Organizational skills

Problem solving

Education

High school diploma

Job description

Paycom - ATS in Colorado Springs is seeking a Gym Operations Supervisor responsible for overseeing daily gym functions to ensure member satisfaction and financial success. You will recruit, train, and supervise staff, manage front desk duties, maintain facility cleanliness, handle payroll, and support marketing efforts, while ensuring open/close procedures and exemplary customer service.

The role requires a high school diploma, prior supervisory experience, strong communication and leadership