Gym Operations & Member Experience Lead

Paycom - ATS; Castle Rock (CO); On-site; USD 41,405,000 - 56,019,000; Full time

Benefits offered by this job

Free gym membership

Health, dental and vision insurance

HSA

Advancement opportunities

Pet insurance

Employee appreciation program

Job summary

Paycom - ATS is seeking a full-time role in Castle Rock, CO to oversee gym operations and deliver an excellent member experience. Responsibilities include front-desk tasks, member sign-ups, tours, and supporting the Club Manager.

The role emphasizes teamwork, adherence to policies, and maintaining a positive club image while assisting in marketing and inventory tasks. Benefits are provided.

Qualifications

• Customer service: exceed customer’s wants and needs.
• Listening: empathize and resolve issues.
• Problem solving: define problems and propose solutions.
• Diplomacy: tactful interactions and language.
• Communication: keep team and supervisors informed to boost productivity.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Front desk duties: answer calls, take info calls, assist with sign-ups and member data.
• Greet potential members and give gym tours.
• Facilitate member service issues and questions.
• Support Club Manager with team management and backup.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Paycom - ATS is seeking a full-time role in Castle Rock, CO to oversee gym operations and deliver an excellent member experience. Responsibilities include front-desk tasks, member sign-ups, tours, and supporting the Club Manager.

The role emphasizes teamwork, adherence to policies, and maintaining a positive club image while assisting in marketing and inventory tasks. Benefits are provided.