Fitness Club Operations Lead – Member Experience

Planet Fitness; San Pablo (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Planet Fitness in California is seeking an Assistant Club Manager to oversee daily operations, ensuring a welcoming member experience while supporting the General Manager with payroll, scheduling and KPI tracking. You will lead a team, maintain facility standards, greet members, conduct tours, and drive profitability through strong customer service and flexible scheduling.

This role emphasizes adaptability, change leadership, and hands-on coaching of staff, with a focus on delivering an

Qualifications

• Excellent interpersonal skills with customers, coworkers and public.
• Active listening, empathy, and collaborative problem-solving.
• Ability to analyze issues and plan effective actions.

Responsibilities

• Provide operational support to the General Manager through team development and KPI analysis.
• Be flexible with scheduling to cover shifts as needed.
• Monitor staff to ensure consistent +1 service delivery.
• Greet members and conduct club tours to drive business."
• Respond promptly to member service submissions with professional solutions.
• Open and close the club properly and securely.
• Keep the team informed on promotions, initiatives, and policy updates.
• Assist with scheduling to align with the payroll grid.
• Clean gym and equipment daily and ensure area is well-maintained.
• Maintain the gym’s appearance as a reflection of the team.
• Foster adaptability through open communication and collaborative change.
• Lead change-management initiatives and guide teams through transitions.
• Assist with hiring, onboarding, scheduling, payroll, inventory, and KPI tracking.

Skills

Customer service

Communication

Problem solving

Job description

Planet Fitness in California is seeking an Assistant Club Manager to oversee daily operations, ensuring a welcoming member experience while supporting the General Manager with payroll, scheduling and KPI tracking. You will lead a team, maintain facility standards, greet members, conduct tours, and drive profitability through strong customer service and flexible scheduling.

This role emphasizes adaptability, change leadership, and hands-on coaching of staff, with a focus on delivering an