Gym Operations Manager - Member Experience Lead

EōS Fitness; Phoenix (AZ); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Daily Pay available

Group Health, dental, vision insurance

401(k) with Company matching

Job summary

A leading fitness company in Phoenix is seeking an Operations Manager to lead the Service team and enhance the member experience. Responsibilities include staff supervision, compliance with safety regulations, and ensuring high-quality customer service. Ideal candidates will have solid operations and customer service experience, alongside strong communication skills. This role offers competitive pay and various benefits including free gym membership.

Qualifications

• 2-3 years of operations management experience required.
• 3-4 years of customer service experience preferred.
• CPR certification required within 30 days of hire.

Responsibilities

• Lead, coach, and train the Service team.
• Communicate goals and expectations to staff.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail orientation

MS Office skills

Job description

A leading fitness company in Phoenix is seeking an Operations Manager to lead the Service team and enhance the member experience. Responsibilities include staff supervision, compliance with safety regulations, and ensuring high-quality customer service. Ideal candidates will have solid operations and customer service experience, alongside strong communication skills. This role offers competitive pay and various benefits including free gym membership.