Gym Operations Lead — Member Experience & Service

EōS Fitness; United States; On-site; USD 68,640 - 76,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

401(k) with company matching

Health, dental, vision insurance options

Competitive vacation, holiday, and sick pay

Job summary

A fitness company in the United States is seeking an Operations Manager to oversee daily operations and enhance member experiences. Responsibilities include leading and training the Service team, ensuring compliance with safety regulations, and delivering exceptional customer service. Candidates should have operations management experience and strong communication skills. This role offers a competitive salary and various benefits.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience in the fitness industry is a plus.

Responsibilities

• Oversee the Service team and ensure smooth daily operations.
• Lead, coach, and train the Service team.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Strong verbal and written communication skills

Customer service experience

Relationship building skills

Detail orientation

Time management

MS Office skills

Ability to lift more than 40 lbs

Job description

A fitness company in the United States is seeking an Operations Manager to oversee daily operations and enhance member experiences. Responsibilities include leading and training the Service team, ensuring compliance with safety regulations, and delivering exceptional customer service. Candidates should have operations management experience and strong communication skills. This role offers a competitive salary and various benefits.