Gym Operations Lead: Elevate Member Experience & Team

EōS Fitness; Phoenix (AZ); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

Daily Pay offered

401(k) with company matching

Health, dental, and vision insurance

Job summary

A fitness organization in Phoenix, AZ is seeking an Operations Manager to oversee the Service team and ensure operational excellence. Responsibilities include hiring and training staff, resolving member inquiries, and maintaining a high standard of customer service. Ideal candidates should have operations management experience and strong communication skills. Competitive salary and benefits offered.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills.
• Strong detail orientation and good time management skills.
• Excellent MS Office skills.

Responsibilities

• Oversee the Service team to achieve operational excellence.
• Hire, train, and supervise staff members.
• Communicate goals and expectations to staff.
• Address member concerns and manage inquiries.
• Ensure compliance with health and safety regulations.
• Supervise the maintenance and cleanliness of the facility.
• Partner with teams to improve overall gym performance.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail orientation

MS Office skills

Job description

A fitness organization in Phoenix, AZ is seeking an Operations Manager to oversee the Service team and ensure operational excellence. Responsibilities include hiring and training staff, resolving member inquiries, and maintaining a high standard of customer service. Ideal candidates should have operations management experience and strong communication skills. Competitive salary and benefits offered.