Gym Operations Manager: Elevate Member Experience

Eosfitness; Phoenix (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free membership for you and a family

Daily Pay

401(k) + Company matching

Health, dental, vision

Professional development

Job summary

EōS Fitness in Phoenix, AZ is seeking an Operations Manager to lead the Service team, drive exceptional member experiences, and uphold brand standards across the gym.

Reporting to the District Operations Manager, you will hire and train staff, manage daily operations, ensure safety and cleanliness, collaborate with Sales, Fitness, Facilities and Marketing, and monitor revenue and inventory to support strong gym performance.

Qualifications

• 2–3 years of operations management experience.
• 3–4 years of customer service experience.
• Excellent MS Office skills.
• Strong communication, written and verbal abilities.

Responsibilities

• Lead, coach, and train the Service team to deliver an elevated member experience.
• Hire, train, schedule, and supervise front desk, kids club, and janitorial staff.
• Communicate goals, expectations, and procedures to staff clearly.
• Provide constructive feedback to staff and monitor performance.
• Ensure high-quality customer service and resolve member inquiries promptly.
• Ensure health and safety compliance and maintain facility standards.
• Supervise facility maintenance, cleanliness, and equipment.
• Collaborate with Sales, Fitness, Facilities and Marketing to improve gym performance.
• Monitor inventory of equipment, cleaning supplies, and retail products.

Skills

Operations mgmt

Communication skills

Customer service

MS Office

Team leadership

Relationship building

Job description

EōS Fitness in Phoenix, AZ is seeking an Operations Manager to lead the Service team, drive exceptional member experiences, and uphold brand standards across the gym.

Reporting to the District Operations Manager, you will hire and train staff, manage daily operations, ensure safety and cleanliness, collaborate with Sales, Fitness, Facilities and Marketing, and monitor revenue and inventory to support strong gym performance.