Gym Operations Manager

The Edge Fitness Clubs; Norwalk (CT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Health benefits (medical, dental &

PTO & paid holidays

401k

Discounts on services and gear

Career growth opportunities

Reimbursed training certifications

Life insurance

LTD & EAP

Vibrant culture & positive environment

Job summary

The Edge Fitness Clubs in Norwalk, CT is seeking an experienced Front Desk Manager to lead our front desk team, drive member satisfaction, and uphold Edge standards. You’ll recruit, train, and coach staff while ensuring smooth daily operations.

This role emphasizes leadership, guest service excellence, and collaboration with facilities and sales teams to hit KPIs. A background in consumer-facing service and at least 2 years of cross-functional leadership is required.

Qualifications

• Energy and enthusiasm.
• A passion for fitness.
• Thrives in a customer-focused environment.
• 2+ years of leadership and people management of large cross-functional teams in a service setting.

Responsibilities

• Oversee front desk and maintenance staffing, performance, and development.
• Recruit, interview, and hire front desk staff for the club.
• Authorize staffing changes, promotions, and terminations.
• Schedule front desk staff to meet goals within payroll budgets.
• Coach and train staff to improve sales and customer service skills.
• Create a positive, healthy workplace with continuous improvement.
• Ensure member issues are resolved and brand standards upheld.
• Drive monthly and yearly club financial performance as a team effort.
• Monitor staff interaction with members to ensure policy compliance.
• Maintain grooming and uniform standards across front desk staff.

Skills

Leadership

People management

Team management

Job description

The Edge Fitness Clubs in Norwalk, CT is seeking an experienced Front Desk Manager to lead our front desk team, drive member satisfaction, and uphold Edge standards. You’ll recruit, train, and coach staff while ensuring smooth daily operations.

This role emphasizes leadership, guest service excellence, and collaboration with facilities and sales teams to hit KPIs. A background in consumer-facing service and at least 2 years of cross-functional leadership is required.