Gym Operations & Front Desk Manager

The Edge Fitness Clubs LLC; Farmington Hills (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Paid holidays

401k

Discounts on services

Training reimbursements

Life insurance

LTD & EAP

Culture & fun environment

Job summary

The Edge Fitness Clubs LLC is seeking an experienced Front Desk Manager to lead the club's front desk team and ensure exceptional member service in Michigan. You will recruit, schedule, and coach staff while upholding brand standards and managing daily operations.

As MOD when the GM is absent, you will oversee guest experiences, resolve issues, and contribute to the club's financial performance. Join a dynamic, member-focused gym environment with growth opportunities.

Qualifications

• 2+ years of leadership and people management of large cross-functional teams.
• Experience in a consumer-facing service environment.
• Ability to coach and motivate teams to hit goals.

Responsibilities

• Maintains managerial oversight for the front desk department and communicates regularly with department heads regarding the performance of each department
• Recruits, interviews and ultimately makes the decision to hire new front desk employees into the club
• Authorizes and approves all staffing changes including new front desk hires, promotions and terminations
• Schedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
• Creates a positive and healthy workplace that fosters constant and never-ending improvement
• Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training
• Brings The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The Edge
• Proactively manages and ensures resolution of member concerns and complaints
• Assists the management staff to drive monthly and yearly financial performance of the club
• Ensures the Fitness Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards
• Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order, shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
• Meets with the management team daily to strategize on how to get the club to goal
• Participates in weekly staff meetings to reinforce team building, education and communicate team's KPI's

Job description

The Edge Fitness Clubs LLC is seeking an experienced Front Desk Manager to lead the club's front desk team and ensure exceptional member service in Michigan. You will recruit, schedule, and coach staff while upholding brand standards and managing daily operations.

As MOD when the GM is absent, you will oversee guest experiences, resolve issues, and contribute to the club's financial performance. Join a dynamic, member-focused gym environment with growth opportunities.