Gym Operations Manager — Front Desk & Team Leader

The Edge Fitness Clubs LLC; Johnston (RI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Paid Holidays

401k

Discounts on services and products

Leadership and development training

Reimbursed training certifications

Life insurance & LTD

EAP

Cultured, fun work environment

Job summary

The Edge Fitness Clubs LLC in Johnston, RI is seeking a Front Desk Manager to lead a busy club, supervise Fitness Consultants, and ensure top-tier guest experiences. You will drive front desk performance while managing payroll within budget and maintaining Edge standards.

You will recruit, coach, and develop front desk staff, coordinate scheduling, and partner with management to deliver excellent customer service.

Qualifications

• 2+ years of leadership and people management experience in a consumer-facing service environment.
• Proven ability to coach and motivate large cross-functional teams.
• Strong communication and guest-service mindset.

Responsibilities

• Oversee front desk operations and staffing to meet club goals.
• Recruit, interview, hire, and develop front desk staff.
• Coach and develop team to boost sales and customer service skills.
• Ensure brand standards, grooming, and adherence to policies across staff.
• Manage facilities walkthroughs and daily club maintenance checks.
• Collaborate with management to drive monthly/yearly financial performance.

Skills

Leadership

People management

Customer service

Communication

Job description

The Edge Fitness Clubs LLC in Johnston, RI is seeking a Front Desk Manager to lead a busy club, supervise Fitness Consultants, and ensure top-tier guest experiences. You will drive front desk performance while managing payroll within budget and maintaining Edge standards.

You will recruit, coach, and develop front desk staff, coordinate scheduling, and partner with management to deliver excellent customer service.