Member Experience Lead — Front Desk (Free Gym)

The Edge Fitness Clubs LLC; Fairfield (CT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on Training

Education Reimbursement

Career advancement

PTO & Paid Holidays

401K + Life Insurance + LTD + EAP

Full-time position

Job summary

Edge Fitness, LLC is hiring to join a high-energy team that puts members first. You will welcome and engage members, answer questions about memberships and club amenities, and help drive sales through fitness programs and retail offerings.

This role rewards performance with commission and clear career growth paths. We seek energetic individuals who can thrive in a fast-paced, customer-focused gym environment and contribute to a top-tier member experience.

Qualifications

• Customer service oriented attitude is required.
• Knowledge of fitness products/services is beneficial.
• Ability to meet and exceed sales targets is expected.

Responsibilities

• Welcome and nurture member experience with friendliness at every interaction.
• Greet members warmly from start to finish of shift.
• Assist members with questions about memberships and club amenities.
• Collaborate with Facilities to keep the club clean and functional for openings.
• Support daily and monthly sales targets through fitness programming and product upsell.

Skills

Customer service

Product knowledge

Results orientation

Job description

Edge Fitness, LLC is hiring to join a high-energy team that puts members first. You will welcome and engage members, answer questions about memberships and club amenities, and help drive sales through fitness programs and retail offerings.

This role rewards performance with commission and clear career growth paths. We seek energetic individuals who can thrive in a fast-paced, customer-focused gym environment and contribute to a top-tier member experience.