Fitness Club Operations Manager: Front Desk Leader

The Edge Fitness Clubs LLC; Norwalk (CT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Holidays

401k

Discounts on services

Growth opportunities

Training reimbursements

Life insurance

LTD & EAP

Positive culture

Job summary

The Edge Fitness Clubs LLC is seeking a Front Desk Manager who will lead the club's front desk and maintenance teams, ensuring smooth daily operations and excellent member experiences. You will recruit, coach, and schedule staff, while driving profitability and maintaining Edge standards across the club.

As MOD when the GM is away, you will foster a positive, high-energy culture, manage member concerns, and collaborate with leadership to achieve monthly and yearly goals.

Qualifications

• 2+ years of leadership and people management of large cross-functional teams in a consumer-facing service environment.
• Experience coaching and developing front desk staff and drivers of KPIs.
• Strong scheduling and payroll/budgeting awareness.

Responsibilities

• Oversee Front Desk and Maintenance staff to meet goals and payroll parameters.
• Recruit, interview, hire, promote, and terminate front desk staff as needed.
• Coach and develop staff in sales and customer service excellence.
• Ensure brand standards and policies are upheld by the team.

Skills

Leadership

People management

Staffing

Coaching

Sales

Customer service

Scheduling

Job description

The Edge Fitness Clubs LLC is seeking a Front Desk Manager who will lead the club's front desk and maintenance teams, ensuring smooth daily operations and excellent member experiences. You will recruit, coach, and schedule staff, while driving profitability and maintaining Edge standards across the club.

As MOD when the GM is away, you will foster a positive, high-energy culture, manage member concerns, and collaborate with leadership to achieve monthly and yearly goals.