Gym Operations Lead: Member Experience & Training

Planet Fitness; Mason City (IA); Vor Ort; USD 14.000 - 20.000; Vollzeit

Benefits dieser Stelle

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one file

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Zusammenfassung

Planet Fitness in Mason City, IA is seeking a Full-Time Member Services Associate responsible for overseeing gym operations to ensure a positive member experience.

You will assist in training staff, manage front desk tasks, member sign-ups, tours, and service issues, and help maintain cleanliness and a welcoming environment. The role includes marketing support and inventory tasks as needed.

Prioritize courteous communication, teamwork, and adherence to club policies.

Qualifikationen

• Customer service experience and ability to exceed customer needs.
• Strong communication and leadership skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Aufgaben

• Assist in training and developing staff.
• Oversee member service ensuring great customer experience.
• Front desk duties: answer calls, take info calls, assist with member check-ins and sign-ups.
• Meet potential members and provide gym tours.
• Assist to facilitate member service issues and questions.
• Support Club Manager with team member management and backup as needed.
• Ensure adherence to company policies and maintain a positive club image.
• Assist overseeing cleanliness and appearance of gym.
• Assist in marketing efforts and ensure staff are trained on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Kenntnisse

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Jobbeschreibung

Planet Fitness in Mason City, IA is seeking a Full-Time Member Services Associate responsible for overseeing gym operations to ensure a positive member experience.

You will assist in training staff, manage front desk tasks, member sign-ups, tours, and service issues, and help maintain cleanliness and a welcoming environment. The role includes marketing support and inventory tasks as needed.

Prioritize courteous communication, teamwork, and adherence to club policies.