Club Operations Leader — Member Experience & Growth

Epic Crunch Jobs; Mesquite (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

PTO

Subsidized health insurance

HSA

Job summary

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join a fast-growing leadership team in Texas. You will support the Managing Partner with daily club operations, sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, aiming to deliver a high-care, high-performance culture in a fast-paced gym environment.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”.
• Scheduling and labor management alongside the Managing Partner.

Skills

Team leadership

Customer service

KPI management

Staff training

Scheduling

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join a fast-growing leadership team in Texas. You will support the Managing Partner with daily club operations, sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, aiming to deliver a high-care, high-performance culture in a fast-paced gym environment.