Club Operations Leader — Elevate Member Experience

Crunch Fitness; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance (subsidized)

Life insurance

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness – Undefeated Tribe in Albuquerque seeks a Senior Assistant General Manager to join our leadership team. You’ll assist the Managing Partner with daily club operations, drive sales, ensure member satisfaction, and oversee facility cleanliness while leading a team of MSRs, Cleaning Attendants and Kids Attendants.

This full-time role requires a hands-on, high-energy leader who can drive KPI performance, recruit and coach staff, and maintain a welcoming, inclusive environment.

Qualifications

• Minimum 2 years of fitness or customer-service management experience.
• Experience meeting KPI targets.
• Strong communication and team leadership.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff of MSRs, Cleaning Attendants and Kids Attendants.
• Monitor scorecard performance to meet or exceed KPI standards.
• Lead by example delivering personal and team performance targets.
• Manage staff performance with ongoing development, training, and coaching.
• Oversee scheduling, labor management, and front desk operations to ensure smooth club operations.

Skills

Leadership

Customer service management

KPI driven

Staff training

Education

High school diploma or GED

Job description

Crunch Fitness – Undefeated Tribe in Albuquerque seeks a Senior Assistant General Manager to join our leadership team. You’ll assist the Managing Partner with daily club operations, drive sales, ensure member satisfaction, and oversee facility cleanliness while leading a team of MSRs, Cleaning Attendants and Kids Attendants.

This full-time role requires a hands-on, high-energy leader who can drive KPI performance, recruit and coach staff, and maintain a welcoming, inclusive environment.