Gym Operations Lead – Member Experience

Planet Fitness; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Planet Fitness Assistant General Manager in St. Louis, MO will welcome members and guests, manage front desk operations, sign up new members, and conduct tours while upholding outstanding customer service and cleanliness standards.

Responsibilities include handling phone inquiries, updating member accounts, and escalating issues to the Manager as needed. A high school diploma (GED accepted) and a passion for fitness are required, with punctual, reliable, and professional behavior expected at all

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude; punctual and reliable.
• Exceptional customer service and problem-solving skills.
• Strong listening and diplomatic communication.
• Dress and behave professionally with members and coworkers.
• High School diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with excellent customer service.
• Handle front desk activities: answer phones, check-in, sign-up, tours.
• Update member accounts as needed.
• Address member questions and concerns, escalate to Manager when needed.
• Maintain cleanliness of the club.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Empathy

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness Assistant General Manager in St. Louis, MO will welcome members and guests, manage front desk operations, sign up new members, and conduct tours while upholding outstanding customer service and cleanliness standards.

Responsibilities include handling phone inquiries, updating member accounts, and escalating issues to the Manager as needed. A high school diploma (GED accepted) and a passion for fitness are required, with punctual, reliable, and professional behavior expected at all