Fitness Club Assistant Manager: Member Experience

Planet Fitness; Florissant (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness is seeking an Assistant General Manager to lead front desk operations, greet members, handle sign-ups, tours, and member account updates. The role requires a friendly, proactive approach and strong customer service skills to maintain a welcoming club environment.

The position emphasizes reliability, teamwork, and the ability to resolve member questions promptly while upholding Planet Fitness standards of cleanliness and safety.

Qualifications

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service and professional interaction with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk activities: phones, sign-ups, tours.
• Update member accounts as needed.
• Respond to questions and elevate to Manager when appropriate.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Computer proficiency

Fitness passion

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Education

High School diploma / GED

Job description

Planet Fitness is seeking an Assistant General Manager to lead front desk operations, greet members, handle sign-ups, tours, and member account updates. The role requires a friendly, proactive approach and strong customer service skills to maintain a welcoming club environment.

The position emphasizes reliability, teamwork, and the ability to resolve member questions promptly while upholding Planet Fitness standards of cleanliness and safety.