Gym Operations Lead - Growth & Member Experience

Crunch Fitness; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

Free uniforms

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Training & development

Job summary

Crunch Fitness in Richmond, VA is seeking an Assistant General Manager to support the General Manager in daily club operations and ensure members receive high-quality service in a welcoming environment. This is a full-time, salaried exempt role.

The Assistant General Manager will lead staff, drive revenue, manage inventories, payroll, and coordinate with Personal Training and Group Fitness to deliver outstanding member experiences.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum of 1 year management experience required.
• Strong leadership and communication skills.
• Ability to work onsite only.
• CPR/AED certification.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Promote a professional and inviting environment that enhances the quality of service and care offered to members.
• Demonstrate a working knowledge of all standard operating procedures and policies.
• Conduct tours and telephone inquiries for prospective members.
• Monitor flagged check-ins to increase revenue and collections.
• Coordinate and work with other departments, including Personal Training and Group Fitness.
• Train and supervise the front desk, housekeeping, and Kid’s Crunch staff.
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
• Ensure club meets standards for cleanliness, maintenance, safety, and security.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Crunch Fitness in Richmond, VA is seeking an Assistant General Manager to support the General Manager in daily club operations and ensure members receive high-quality service in a welcoming environment. This is a full-time, salaried exempt role.

The Assistant General Manager will lead staff, drive revenue, manage inventories, payroll, and coordinate with Personal Training and Group Fitness to deliver outstanding member experiences.