Fitness Club Manager: Front Desk & Team Leader

The Edge Fitness Clubs LLC; Westland (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Holidays

401k

Discounts on services

Growth opportunities

Tuition reimbursement

Life insurance

LTD & EAP

Culture and team environment

Job summary

The Edge Fitness Clubs LLC in Michigan’s Westland area seeks a Front Desk Manager to lead the front desk team, recruit and coach staff, and drive member satisfaction. You’ll oversee daily operations, scheduling within payroll budgets, and deliver outstanding service.

You will supervise Fitness Consultants, handle member concerns, ensure policy and grooming standards, and help the club hit monthly goals. A passion for fitness and proven leadership are required; we offer growth, benefits, and a

Qualifications

• 2+ years of leadership and people management of large cross-functional teams in a consumer-facing service environment.
• Strong customer service orientation and interpersonal skills.
• Proven ability to coach, motivate and develop staff to meet goals.
• Experience with staff scheduling and payroll considerations.

Responsibilities

• Oversee front desk department and communicate with department heads.
• Recruit, interview and hire front desk staff; manage promotions and terminations.
• Schedule front desk staff to meet goals while honoring payroll budgets.
• Coach and develop front desk staff in sales and customer service skills.
• Resolve member concerns and ensure high-quality guest experiences.
• Ensure brand standards, grooming and policy compliance for staff.

Skills

Leadership & people management

Customer service

Team coaching

Staff scheduling

Communication

Job description

The Edge Fitness Clubs LLC in Michigan’s Westland area seeks a Front Desk Manager to lead the front desk team, recruit and coach staff, and drive member satisfaction. You’ll oversee daily operations, scheduling within payroll budgets, and deliver outstanding service.

You will supervise Fitness Consultants, handle member concerns, ensure policy and grooming standards, and help the club hit monthly goals. A passion for fitness and proven leadership are required; we offer growth, benefits, and a