Member Experience Concierge | Gym Front Desk (Full-Time)

The Edge Fitness Clubs LLC; Sterling Heights (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free gym membership

Health benefits for you and family

Education reimbursement for personal培训

Job summary

The Edge Fitness Clubs LLC is seeking dynamic team members in Sterling Heights to deliver exceptional member experiences. You will greet and assist members, promote fitness programming, and guide them through membership questions with a customer-first approach.

In this role, you’ll collaborate with the Front Desk and Facilities teams to ensure a high-energy, efficient club environment and help drive sales targets while supporting a culture of growth and development.

Qualifications

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation.
• Bring high energy and a rolling up your sleeves mindset to get things done during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting members to results through fitness programming, retail products, and club amenities.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet members in a friendly, engaging and energetic way from start to finish of shift.
• Serve members quickly and professionally to create positive, trustworthy relationships focused on Changing Lives.
• Help members with membership questions and concerns with compassion and commitment to promote a Raving Fan experience.
• Team up with Facilities to keep the club looking and operating ready for a Grand Opening.

Skills

Customer Service

Product Knowledge

Results Orientation

Job description

The Edge Fitness Clubs LLC is seeking dynamic team members in Sterling Heights to deliver exceptional member experiences. You will greet and assist members, promote fitness programming, and guide them through membership questions with a customer-first approach.

In this role, you’ll collaborate with the Front Desk and Facilities teams to ensure a high-energy, efficient club environment and help drive sales targets while supporting a culture of growth and development.