Gym Membership Concierge

Rocklin Fitness, LLC; Rocklin (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Rocklin Fitness, LLC is seeking a friendly Member Services Representative to provide top-notch customer service at the front desk in Rocklin, CA. You will greet members, answer questions, conduct tours, sign up new members, and assist with billing and account updates.

The role emphasizes punctuality, reliability, and a positive attitude toward fitness. Basic computer skills are required, and teamwork is essential for daily operations and guest satisfaction.

Qualifications

• Requires 18+ years of age and HS diploma or GED.
• Customer service background preferred.
• Basic computer proficiency is required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive attitude and passion for fitness and health.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions; check members in.
• Assist in sign-ups, tours, and rate calculations; support Club Manager with cash handling.
• Update member accounts and respond to inquiries promptly and professionally.
• Maintain club cleanliness and perform daily tasks and patrols as directed.
• Perform other duties as needed to meet club needs.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Rocklin Fitness, LLC is seeking a friendly Member Services Representative to provide top-notch customer service at the front desk in Rocklin, CA. You will greet members, answer questions, conduct tours, sign up new members, and assist with billing and account updates.

The role emphasizes punctuality, reliability, and a positive attitude toward fitness. Basic computer skills are required, and teamwork is essential for daily operations and guest satisfaction.