Gym Member Experience Specialist | Front Desk & Support

Planet Fitness; Lake Orion (MI); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Medical, Dental and Vision insurance benefits

Employee Referral Bonus Program

FREE Black Card Membership

401(k) with generous employer match

Profit sharing program

Employee Assistance Program (EAP)

Job summary

Planet Fitness is hiring a Customer Service Representative in Lake Orion, MI. The role involves providing exceptional service to members and guests, ensuring a comfortable club environment. Responsibilities include greeting members, answering phones, checking in members, and maintaining cleanliness.

Candidates must be 18 or older with customer service experience preferred, capable of lifting 45 pounds, and ready for a dynamic work environment with set schedules.

The position offers benefits including medical insurance, a 401(k), and a free membership.

Qualifications

• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Continual talking with members and potential members in person and on the phone during the shift.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check in members, provide tours of the club, and sign up new members.
• Respond to member questions and concerns professionally.
• Maintain regular cleaning of the facility.

Skills

Customer service experience

Punctuality

Reliability

Ability to lift 45 pounds

Job description

Planet Fitness is hiring a Customer Service Representative in Lake Orion, MI. The role involves providing exceptional service to members and guests, ensuring a comfortable club environment. Responsibilities include greeting members, answering phones, checking in members, and maintaining cleanliness.

Candidates must be 18 or older with customer service experience preferred, capable of lifting 45 pounds, and ready for a dynamic work environment with set schedules.

The position offers benefits including medical insurance, a 401(k), and a free membership.