Customer Service Representative

Planet Fitness; Lake Orion (MI); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Medical, Dental and Vision insurance benefits

Employee Referral Bonus Program

FREE Black Card Membership

401(k) with generous employer match

Profit sharing program

Employee Assistance Program (EAP)

Job summary

Planet Fitness is hiring a Customer Service Representative in Lake Orion, MI. The role involves providing exceptional service to members and guests, ensuring a comfortable club environment. Responsibilities include greeting members, answering phones, checking in members, and maintaining cleanliness.

Candidates must be 18 or older with customer service experience preferred, capable of lifting 45 pounds, and ready for a dynamic work environment with set schedules.

The position offers benefits including medical insurance, a 401(k), and a free membership.

Qualifications

• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Continual talking with members and potential members in person and on the phone during the shift.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check in members, provide tours of the club, and sign up new members.
• Respond to member questions and concerns professionally.
• Maintain regular cleaning of the facility.

Skills

Customer service experience

Punctuality

Reliability

Ability to lift 45 pounds

Job description

Job Details

Job Location: Lake Orion, MI 48360

Salary Range: $14.50 Hourly

Job Shift: PT: 2p-10p

Job Title

Customer Service Representative

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Overview

Planet Fitness is seeking a Customer Service Representative to join our team. This role focuses on delivering excellent member service and contributing to a clean, welcoming club environment.

Responsibilities

• Greet members and guests, provide exceptional customer service, and help members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Maintain regular cleaning of the facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during shift.
• Continual talking with members and potential members in person and on the phone during the shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

• Execute with Executional Excellence, People First, Integrity and Customer Mania (EPIC core values).
• Be part of a company that cares about improving the health and well-being of communities.
• Work in a supportive, engaging, inclusive workforce that values diversity and belonging.
• Encourage professional growth and development.
• Contribute to philanthropic initiatives and be part of a brand you can be proud of.

Benefits & Perks

• Great growth opportunities in a dynamic and growing company
• Set schedule
• Medical, Dental and Vision insurance benefits (eligible employees)
• Employee Referral Bonus Program
• $1/hour premium for hours worked 10:00 PM– 6:00 AM
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program
• A sparkling clean work environment where the team helps keep the club pristine
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer