Gym Front Desk & Membership Specialist | Flexible Hours

Workout Anytime; Franklin (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Training mentorship

Flexible scheduling

Education resources

Free membership

Attire provided

Bonuses/incentives

Team events

Non-smoking environment

Career advancement

Job summary

Workout Anytime 24/7 is seeking a Customer Service Associate to be the friendly first impression at the club. You’ll greet members, assist with membership questions, tours, and enrollments while supporting daily operations in a positive environment.

This role emphasizes attitude, care, and excellence, with training, flexible scheduling, and pathways for career growth. Perks include a free gym membership and provided attire, plus ongoing development opportunities.

Qualifications

• Excellent communication and customer service skills are required.
• Willingness to work flexible hours including evenings, weekends, and some holidays.
• Previous experience in hospitality, retail, or fitness is preferred.

Responsibilities

• Greet members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Explain membership options, provide tours, and close new membership sales with professionalism.
• Schedule new members for their initial Success Sessions to launch their fitness journey.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to cleanliness standards.
• Support sales and marketing efforts, including local outreach and events.
• Handle calls, emails, and inquiries promptly and professionally.
• Monitor club access and follow safety procedures.
• Assist team with operations, cleaning, and light maintenance.
• Uphold all policies, privacy, and brand standards.

Skills

Strong communication

Customer service

ATTITUDE

Hospitality/retail/fitness

POS & scheduling tools

Detail-oriented

Flexible schedule

Tools

POS systems

Scheduling tools

Job description

Workout Anytime 24/7 is seeking a Customer Service Associate to be the friendly first impression at the club. You’ll greet members, assist with membership questions, tours, and enrollments while supporting daily operations in a positive environment.

This role emphasizes attitude, care, and excellence, with training, flexible scheduling, and pathways for career growth. Perks include a free gym membership and provided attire, plus ongoing development opportunities.