Gym Front Desk & Membership Sales Specialist

Planet Fitness; Maryland; On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401K match up to 6%

Free employee Black Card Membership

Competitive pay

Growth opportunities

Job summary

Planet Fitness is seeking a Service Desk Associate to manage membership sales, front desk duties, and maintain facility cleanliness. You will greet members and guests, handle inquiries, process memberships, and operate the POS system while ensuring a friendly, Judgment Free Zone environment.

Prior customer service and basic computer literacy are preferred. Responsibilities include tours for prospects, shift procedures, and daily cleaning tasks to keep the club welcoming and well-maintained for

Qualifications

• Excellent phone, communication, and interpersonal skills.
• Understand and communicate the Judgment Free Zone concept.
• Accuracy with numbers and basic math.
• Ability to follow directions and work independently or with others.
• Positive attitude and willingness to help others.
• Maintaining composure in difficult situations.
• Willingness to learn from mistakes.

Responsibilities

• Greet members and guests and assist with inquiries.
• Monitor club access for members and guests.
• Answer phone calls and provide information to prospects.
• Sell memberships and enter new members into the database.
• Operate POS system and manage balances on past-due accounts.
• Keep front desk organized and maintain cleanliness.
• Schedule fitness training sessions and perform shift procedures.
• Perform gym cleaning duties and ensure equipment is tidy.

Education

High School Diploma or GED

Job description

Planet Fitness is seeking a Service Desk Associate to manage membership sales, front desk duties, and maintain facility cleanliness. You will greet members and guests, handle inquiries, process memberships, and operate the POS system while ensuring a friendly, Judgment Free Zone environment.

Prior customer service and basic computer literacy are preferred. Responsibilities include tours for prospects, shift procedures, and daily cleaning tasks to keep the club welcoming and well-maintained for