Guest Services Pro – Fitness Club Front Desk

Planet Fitness; Waterford (CT); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, process payments, answer questions, and keep the club clean and organized. The role requires a friendly, professional demeanor and the ability to handle multiple tasks in a fast-paced retail fitness environment.

You will provide courteous telephone service, promote memberships and promotions, and support members with a high level of accuracy.

Qualifications

• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Provide gracious and efficient telephone service and respond to inquiries.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Accept payments, give change and receipts, and promote products and promotions.

Skills

Superior customer service

Multitasking

Communication

Problem solving

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, process payments, answer questions, and keep the club clean and organized. The role requires a friendly, professional demeanor and the ability to handle multiple tasks in a fast-paced retail fitness environment.

You will provide courteous telephone service, promote memberships and promotions, and support members with a high level of accuracy.