Gym Front Desk & Member Experience Specialist

Planet Fitness; Seattle (WA); Sur place; USD 37 000 - 54 000; Plein temps

Avantages offerts par ce poste

401K Retirement Fund

Free employee Black Card Membership

Growth opportunities

Résumé du poste

Ohana Growth Partners, operator of Planet Fitness clubs, is seeking a Service Desk Associate to provide excellent member service, drive memberships, and maintain facility cleanliness. The position offers a positive work environment aligned with the brand's Judgment Free Zone and opportunities for growth.

You will greet members and guests, answer questions, process sign-ups at the front desk and POS, schedule fitness sessions, and perform club housekeeping and safety checks.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsabilités

• Greet members and guests upon arrival and assist with inquiries.
• Monitor club access for members and guests and handle sign-ups.
• Sell memberships, write agreements, and enter new members into the database.
• Operate POS and handle payments; collect balances on past due accounts.
• Schedule fitness training sessions and coordinate front desk activities.
• Perform cleaning and housekeeping tasks to maintain a pristine facility.
• Demonstrate commitment to diversity, equity, and inclusion.

Connaissances

Customer service

Communication skills

Front desk operations

POS systems

Teamwork

Formation

High School Diploma or GED

Outils

POS System (in-house)

Description du poste

Ohana Growth Partners, operator of Planet Fitness clubs, is seeking a Service Desk Associate to provide excellent member service, drive memberships, and maintain facility cleanliness. The position offers a positive work environment aligned with the brand's Judgment Free Zone and opportunities for growth.

You will greet members and guests, answer questions, process sign-ups at the front desk and POS, schedule fitness sessions, and perform club housekeeping and safety checks.