Gym Concierge & Member Experience Specialist

Carbon Performance; Franklin (TN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive salary & commission

Gym access

Professional development

Team environment

Job summary

Carbon Performance Gym is seeking a friendly Fitness Consultant to deliver exceptional member service, promote memberships, and keep our facility welcoming and well-maintained. You will engage members, answer questions, and guide tours while supporting cafe operations and day-to-day operations.

Ideal candidates bring customer service or hospitality experience, strong communication and organization, and a passion for health and fitness.

Qualifications

• Previous experience in customer service, sales, or hospitality is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable personality.
• Passion for health, fitness, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using basic computer software and systems.

Responsibilities

• Member Engagement: Welcome members and guests with a friendly and approachable demeanor, providing information about our services, classes, and facilities.
• Membership Sales: Actively promote and sell gym memberships, ensuring potential members understand the benefits of joining Carbon Performance Gym.
• Facility Upkeep: Perform regular rounds around the gym to ensure a clean and organized environment.
• Cafe Assistance: Work shifts in the gym's cafe, serving healthy snacks, beverages, and light meals to members.
• Customer Support: Address member inquiries, concerns, and feedback in a professional and timely manner.

Skills

Customer service

Sales

Hospitality

Interpersonal skills

Communication

Multitasking

Organization

POS systems

Tools

POS systems

CRM

Job description

Carbon Performance Gym is seeking a friendly Fitness Consultant to deliver exceptional member service, promote memberships, and keep our facility welcoming and well-maintained. You will engage members, answer questions, and guide tours while supporting cafe operations and day-to-day operations.

Ideal candidates bring customer service or hospitality experience, strong communication and organization, and a passion for health and fitness.