Gym Club Manager — Lead Team & Member Experience

Planet Fitness - PF Baseline Fitness; Norfolk (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Bonus based on performance

Opportunity for advancement

Flexible schedule

Paid time off

Free uniforms

Training & development

Job summary

Planet Fitness - PF Baseline Fitness in Nebraska seeks a Club Manager to oversee gym operations, ensure a positive member experience, and drive a financially successful club.

The role reports to the District Manager and is a Full Time/Supervisor/Exempt/Non-Exempt position. You will recruit, hire, train, and supervise staff, manage front desk operations, and uphold brand standards while promoting growth opportunities.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

Planet Fitness - PF Baseline Fitness in Nebraska seeks a Club Manager to oversee gym operations, ensure a positive member experience, and drive a financially successful club.

The role reports to the District Manager and is a Full Time/Supervisor/Exempt/Non-Exempt position. You will recruit, hire, train, and supervise staff, manage front desk operations, and uphold brand standards while promoting growth opportunities.