Gym Club Manager - Lead Member Experience & Operations

Planet Fitness - Baseline Fitness; Cedar Rapids (IA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Cedar Rapids, IA seeks an experienced Gym Operations Manager to oversee daily operations and deliver a positive member experience and club profitability. You will recruit, train, schedule and supervise staff, ensure front desk excellence, greet members, conduct gym tours and resolve service issues.

Other duties include coaching performance, enforcing policies, opening and closing the club, managing promotions, and inventory.

Qualifications

• Minimum one year of managerial experience.
• Strong customer service and communication skills.
• Ability to lead and coach a team to meet standards.
• Familiarity with hiring, training and scheduling.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a positive experience at all times.
• Manage front desk tasks: greet members, tours, service issues.
• Support club promotions and maintain positive club image.
• Coach performance and enforce company policies.
• Ensure opening/closing of the gym and inventory controls.

Skills

Customer Service

Leadership

Communication

Team Supervision

Scheduling

Tools

Paycom

Job description

Planet Fitness - Baseline Fitness in Cedar Rapids, IA seeks an experienced Gym Operations Manager to oversee daily operations and deliver a positive member experience and club profitability. You will recruit, train, schedule and supervise staff, ensure front desk excellence, greet members, conduct gym tours and resolve service issues.

Other duties include coaching performance, enforcing policies, opening and closing the club, managing promotions, and inventory.