Experienced Dealer Service Advisor

Bell Ford Inc.; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life & disability coverage

401(k) with company match

Employee discounts

Wellness programs

Job summary

Bell Ford is seeking an experienced Dealer Service Advisor to join our Phoenix service team. The ideal candidate has at least three years of dealership service experience and a customer-focused approach to delivering timely, transparent updates.

In this full-time role, you will be the primary contact for service customers, collaborate with technicians, provide repair estimates, and stay informed about promotions and service packages. Equal opportunity employer.

Qualifications

• At least 3 years of Service Advisor experience at a dealership.
• Strong knowledge of automotive systems and repair services.
• Excellent communication, sales and interpersonal skills.
• Experience with Reynolds & Reynolds software preferred.
• Valid Driver’s License with a clean driving record.
• Ability to multi-task in a high-volume service environment.

Responsibilities

• Serve as the trusted point of contact for walk-in and scheduled service customers.
• Actively listen to customer concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Work closely with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates to customers regarding service status.
• Maintain detailed and accurate service documentation and records.
• Stay informed on current promotions, service packages, and attachment opportunities.
• Maintain a clean, organized, and customer-ready workspace.
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism.

Skills

Customer-focused

Communication skills

Sales ability

Multi-tasking

Tools

Reynolds & Reynolds software

Job description

Experienced Dealer Service Advisor - Full‑Time Schedule: Monday - Friday | 7:00 AM - 6:00 PM Saturday | 7:00 AM - 3:00 PM Experience Required: Minimum 3 years as a Dealer Service Advisor

Job Summary

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer‑focused, and thrive in a fast‑paced setting. As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude. If you are passionate about delivering exceptional service and ready for your next opportunity, we want to hear from you.

Key Responsibilities

• Serve as the trusted point of contact for walk‑in and scheduled service customers
• Actively listen to customer concerns and recommend appropriate service solutions
• Provide accurate repair estimates and obtain customer authorization
• Work closely with technicians to manage repair workflow and timelines
• Deliver timely, professional updates to customers regarding service status
• Maintain detailed and accurate service documentation and records
• Stay informed on current promotions, service packages, and attachment opportunities
• Maintain a clean, organized, and customer‑ready workspace
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism

Qualifications

• 3+ years of Service Advisor experience at a dealership
• Strong working knowledge of automotive systems and repair services
• Excellent communication, sales, and interpersonal skills
• Experience with Reynolds & Reynolds software preferred
• Valid Driver’s License with a clean driving record
• Ability to multi‑task in a high‑volume service environment

What We Offer

• Career advancement opportunities within The Berge Group
• Comprehensive benefits package, including:
• Medical, Dental & Vision insurance
• Life insurance & disability coverage
• 401(k) with company match
• Employee discounts & wellness programs

Pre‑Hire Requirements

• Valid Driver’s License
• Clean background check
• Negative drug screening

Bell Ford is an Equal Opportunity Employer and a Drug-Free Workplace. We consider applications for all positions without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.