Guild - Technology Support & Deployment Technician Grade 31 SY26-27

Boston Public Schools; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Boston Public Schools seeks a Guild – Technology Support & Deployment Technician to provide technical support and deployment services for district devices and classroom technology across schools and sites. Under supervision, you will prepare, configure, deploy, replace, collect, and maintain equipment, support large-scale deployments, and ensure accurate inventory and asset records for staff and students.

This on-site role requires a high school diploma, at least one year of hardware/software

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of experience supporting computer hardware or technology systems.
• Ability to troubleshoot basic hardware and software issues.
• Ability to communicate effectively with technical and non-technical users.
• Valid Massachusetts driver's license and ability to lift equipment.
• City of Boston residency required.

Responsibilities

• Prepares, configures, stages, tests, and deploys district-supported devices.
• Supports large-scale technology deployments and lifecycle initiatives.
• Installs and configures OS, applications, and device settings per standards.
• Provides technical support for hardware, software, and classroom tech.
• Coordinates distribution, collection, replacement, and relocation of equipment.
• Supports asset lifecycle activities: inventory, repair, warranty, recovery, disposal.
• Maintains records of device assignments and deployments in district systems.
• Keeps deployment staging areas and storage organized.
• Collaborates with Service Desk, Network, and school staff to resolve issues.
• Performs related duties as needed by supervisor.

Skills

Hardware troubleshooting

User communication

Procedures following

Manual handling

Education

High school diploma or equivalent

Job description

Guild - Technology Support & Deployment Technician Grade 31 SY26-27

Boston Public Schools Central Office - Technology - Boston, Massachusetts Open in Google Maps

This job is also posted in Boston Public Schools

Job Details

Job ID: 5904651

Application Deadline: Oct 20, 2026 11:59 PM (Eastern Standard Time)

Re-Posted: Oct 05, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Guild – Technology Support & Deployment Technician

Description: Technology Support & Deployment Technician 31

Report To: Director of IT Service Delivery

Location: Bolling

General Statement of Duties and Responsibilities:

Under general supervision, provides technical support and deployment services for district technology devices, classroom technology, and related equipment. Prepares, configures, deploys, replaces, collects, and maintains technology equipment across schools and district locations. Supports large-scale technology deployments and lifecycle initiatives while maintaining accurate inventory and asset records and providing responsive technical support to staff and students.

Duties and Responsibilities:

1. Prepares, configures, stages, tests, and deploys district-supported devices, including desktops, laptops, Chromebooks, tablets, peripherals, and classroom technology.

2. Supports large-scale technology deployments, refreshes, replacements, collections, and other districtwide device and technology initiatives.

3. Installs and configures operating systems, applications, device settings, peripherals, and other district-supported technology in accordance with established standards.

4. Provides technical support and troubleshooting for hardware, software, classroom technology, peripherals, and basic network-connected devices.

5. Coordinates the distribution, collection, replacement, relocation, and recovery of technology equipment across schools and district locations.

6. Supports technology asset lifecycle activities, including inventory, assignment, repair, warranty processing, recovery, surplus, recycling, and disposition.

7. Maintains accurate records related to device assignments, inventory, deployments, repairs, replacements, and other technology assets using district systems and tools.

8. Assists with maintaining organized technology inventory, staging areas, deployment supplies, and equipment storage locations.

9. Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, Technology Strategy & Operations, and school-based staff to coordinate technology deployments and resolve technical issues.

10. Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Qualifications:

Required:

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware, software, or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts driver's license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred:

• Experience supporting technology in a K–12 educational environment
• Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
• Experience with inventory or asset management systems
• Experience with device management, inventory, asset management, or IT service management systems
• Familiarity with enterprise device enrollment, configuration, imaging, or provisioning processes
• Basic understanding of networking and wireless technologies

Position Type: Central Office

Job Requirements

Contact Information

• Boston Public Schools, Office of Human Resources
• 2300 Washington Street
• Roxbury, Massachusetts 02119
• Email: [e-mail]

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