Guild - Technology Support Technician Grade 32 (SY26-27)

Boston Public Schools; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boston Public Schools is seeking a Technology Support Technician at Campbell Resource Center to provide first-level technical support for district technology systems, devices, and end users.

You will install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, printers, and related peripherals.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience supporting computer hardware, software, or technology systems.
• Ability to troubleshoot basic hardware and software issues.
• Ability to communicate effectively with technical and non-technical users.
• Valid Massachusetts driver's license.
• Ability to lift and transport computer equipment and technology devices.
• City of Boston residency required.

Responsibilities

• Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
• Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
• Assists users with district-supported applications, operating systems, and technology resources.
• Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
• Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
• Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.

Skills

First-level support

Troubleshooting

Customer service

End-user training

Documentation

Education

High school diploma or equivalent

Tools

Google Workspace

ChromeOS

Windows

Microsoft 365

Job description

Guild - Technology Support Technician Grade 32 (SY26-27)

Boston Public Schools Central Office - Technology - Boston, Massachusetts Open in Google Maps

Job Details

Job ID: 5951994
Application Deadline: Oct 20, 2026 11:59 PM (Eastern Standard Time)
Posted: Oct 05, 2026 4:00 AM (UTC)
Starting Date: Immediately

Job Description

Technology Support Technician 32

Report To: Manager of Technology Field Operations

Location: Campbell Resource Center

General Statement of Duties and Responsibilities:

Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.

Duties and Responsibilities:

• Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
• Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
• Assists users with district-supported applications, operating systems, and technology resources.
• Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
• Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
• Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
• Maintains accurate records related to technology installations, repairs, inventory, and service requests.
• Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
• Provides basic technology training and guidance to staff and end users.
• Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Qualifications:

Required:

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware, software, or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts driver's license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred:

• Experience supporting technology in a K-12 educational environment
• Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
• Experience with inventory or asset management systems
• Basic understanding of networking and wireless technologies

Position Type: Central Office

Contact Information

• Boston Public Schools, Office of Human Resources
• 2300 Washington Street
• Roxbury, Massachusetts 02119
• Email: [e-mail]