Guestroom Quality Lead & Housekeeping Supervisor

Friendwell Group; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Friendwell Group in New Jersey is seeking a Housekeeping Supervisor/Inspector to ensure exceptional cleanliness and presentation across the hotel. You will report to the Housekeeping Manager and lead room attendants, train staff, and oversee carts and closets to maintain stock and readiness.

Ideal candidates have hotel housekeeping experience, strong English communication, and a customer-service mindset. You will coordinate with Front Office, manage daily tasks, and uphold brand standards and

Qualifications

• 3 years of housekeeping room attendant experience in a hotel setting.
• Must be able to communicate in English.
• Strong customer service orientation.

Responsibilities

• Inspect guest rooms to achieve high cleanliness and guest satisfaction.
• Train and supervise room attendants to complete daily tasks on time.
• Inspect housekeeping carts and closets to ensure proper stocking.
• Ensure cleanliness of trash chute rooms by delegating daily work to the houseporter.
• Clean hallways, stairwells and elevators as needed.
• Support room attendants by cleaning rooms when required.
• Communicate with Front Office about delays and adjust room status.
• Fill work orders and ensure rooms are not released until addressed.
• Perform open/close procedures for housekeeping in absence of supervisor.
• Assist Executive Housekeeper with incentives and programs for associates.
• Support guest satisfaction targets to meet/exceed brand standards.
• Train new hires and assist with opening/closing the house.

Skills

Customer service

English proficiency

Team coordination

Self-motivated

Education

High school diploma or equivalent

Job description

Friendwell Group in New Jersey is seeking a Housekeeping Supervisor/Inspector to ensure exceptional cleanliness and presentation across the hotel. You will report to the Housekeeping Manager and lead room attendants, train staff, and oversee carts and closets to maintain stock and readiness.

Ideal candidates have hotel housekeeping experience, strong English communication, and a customer-service mindset. You will coordinate with Front Office, manage daily tasks, and uphold brand standards and