Guest Welcome & Security Assistant (24/7)

Starwood Hotels; Hawaii; On-site; USD 33,000 - 48,000; Full time

Job summary

Starwood Hotels in Hawaii seeks a Welcome Hale Service Assistant to be the first point of contact for guests, delivering warm, attentive service while upholding security and brand standards. You will greet guests, assist with safety and security operations, and reflect the hotel’s best self.

This role supports a 24-hour operation and requires calm composure, teamwork, and adherence to policies. The position offers a stepping stone into guest experience at a luxury property with growth

Qualifications

• Passionate about safety and security with similar work experience.
• Post-secondary diploma, degree or industry-related certifications would be a plus.
• Experience in safety and security operations; a team player; detail oriented.
• Ability to remain calm under pressure.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and ensure impeccable service as the first point of contact.
• Assist with maintaining guest safety and security.
• Provide brand-appropriate service reflecting the hotel's best image.
• Comply with 1 Hotels policies and procedures.

Skills

Safety

Calm under pressure

Team player

Detail oriented

Flexible for 24-hour operation

Education

Post-secondary diploma or degree / certifications

Job description

Starwood Hotels in Hawaii seeks a Welcome Hale Service Assistant to be the first point of contact for guests, delivering warm, attentive service while upholding security and brand standards. You will greet guests, assist with safety and security operations, and reflect the hotel’s best self.

This role supports a 24-hour operation and requires calm composure, teamwork, and adherence to policies. The position offers a stepping stone into guest experience at a luxury property with growth