Casual, Welcome Hale Service Assistant

Starwood Hotels; Princeville (HI); On-site; USD 33,000 - 48,000; Full time

Job summary

Starwood Hotels in Hawaii seeks a Welcome Hale Service Assistant to greet guests and be the first point of contact, ensuring guest comfort and security in a 24‑hour operation. The role emphasizes impeccable service while reflecting the brand’s best self and complying with company policies.

Applicants should be passionate about safety, able to stay calm under pressure, and willing to work flexible shifts. A post-secondary diploma or industry certifications are a plus.

Qualifications

• Passionate about safety and security with similar work experience.
• A post-secondary diploma, degree or industry-related certifications would be a plus.
• Experience in safety and security operations, a team player, detail oriented.
• Ability to remain calm under pressure
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greeting guests and ensuring the utmost security.
• First point of contact for guests with impeccable service.
• Reflecting the brand’s best self and complying with all policies.

Skills

Safety operations

Calm under pressure

Team player

Detail oriented

Education

Post-secondary diploma

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

If you’re calm, cool, and collected, we have a job for you.

The SH Welcome Hale Service Assistant are the initial point of contact of our hotel, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. Primarily responsible for greeting the guests and ensuring the utmost security is being handled. While complying with all 1 Hotels policies.

About You...

Passionate about safety and security with similar work experience.

A post-secondary diploma, degree or industry-related certifications would be a plus.

Experience in safety and security operations, a team player, detail oriented.

Ability to remain calm under pressure

Is flexible and willing to meet the demands of a 24-hour operation.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$29.36 per hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.