Casual, Welcome Hale Service Assistant

Starwood Hotels; Hawaii; On-site; USD 33,000 - 48,000; Full time

Job summary

Starwood Hotels in Hawaii seeks a Welcome Hale Service Assistant to be the first point of contact for guests, delivering warm, attentive service while upholding security and brand standards. You will greet guests, assist with safety and security operations, and reflect the hotel’s best self.

This role supports a 24-hour operation and requires calm composure, teamwork, and adherence to policies. The position offers a stepping stone into guest experience at a luxury property with growth

Qualifications

• Passionate about safety and security with similar work experience.
• Post-secondary diploma, degree or industry-related certifications would be a plus.
• Experience in safety and security operations; a team player; detail oriented.
• Ability to remain calm under pressure.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and ensure impeccable service as the first point of contact.
• Assist with maintaining guest safety and security.
• Provide brand-appropriate service reflecting the hotel's best image.
• Comply with 1 Hotels policies and procedures.

Skills

Safety

Calm under pressure

Team player

Detail oriented

Flexible for 24-hour operation

Education

Post-secondary diploma or degree / certifications

Job description

Grow with us

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can\'t do it alone. That\'s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

If you\'re calm, cool, and collected, we have a job for you.
The SH Welcome Hale Service Assistant are the initial point of contact of our hotel, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand\’s best self. Primarily responsible for greeting the guests and ensuring the utmost security is being handled. While complying with all 1 Hotels policies.

About you

• Passionate about safety and security with similar work experience.
• A post-secondary diploma, degree or industry-related certifications would be a plus.
• Experience in safety and security operations, a team player, detail oriented.
• Ability to remain calm under pressure
• Is flexible and willing to meet the demands of a 24-hour operation.

About us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$29.36 per hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.