Guest Services & Welcome Center Lead

UK King's Daughters; Ashland (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

UK King's Daughters is seeking a Welcome & Information Centers Manager in Ashland, KY. The role leads the front-line team, coordinates coverage, and ensures a welcoming environment for patients and visitors. You will mentor staff, manage schedules, and drive continuous improvement of front-line services.

Responsibilities include payroll processing, team meetings, and handling routine communications with departments. On-site, full-time position within a healthcare setting.

Qualifications

• High school diploma or equivalent experience.
• Bachelor’s degree in business administration, or a related field is preferred.

Responsibilities

• Schedules coverage for the welcome and information center.
• Ensures adequate departmental coverage to meet customer and team member needs.
• Reviews and tracks customer satisfaction results and trends.
• Processes payroll for bi-weekly direct deposit vouchers.
• Coordinates monthly team meetings with management.
• Composes and types routine correspondence to team members and coordinating departments.
• Provides mentorship and guidance to team members, including coaching, coordinating work schedules, and supporting professional development.
• Performs other duties as assigned.

Skills

People leadership

Customer service

Communication

Education

High school diploma or equivalent experience

Bachelor’s degree in business administration, or a related field is preferred

Job description

UK King's Daughters is seeking a Welcome & Information Centers Manager in Ashland, KY. The role leads the front-line team, coordinates coverage, and ensures a welcoming environment for patients and visitors. You will mentor staff, manage schedules, and drive continuous improvement of front-line services.

Responsibilities include payroll processing, team meetings, and handling routine communications with departments. On-site, full-time position within a healthcare setting.