Patient Welcome & Front Desk Specialist

King's Daughters; Lexington (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

UK King's Daughters, located in Lexington, KY, seeks a friendly Welcome & Information Centers team member to greet visitors and assist families on arrival. You will monitor entrances and ensure safety and confidentiality while guiding guests through the facility.

This role includes clerical support to center leadership, phone handling, message routing, and data updates. Ideal candidates have 0–2 years in healthcare and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in a healthcare, clinical setting, or a relevant area.
• An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part‑time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Greet and assist customers, families, and visitors while maintaining confidentiality.
• Monitor and screen entry and maintain visitors log.
• Answer and route phone calls; operate the main phone system; convey messages.
• Coordinates and monitors communications and necessary alerts.
• Transports/escorts visitors and patients as needed.
• Maintain and update data, records, and personnel files in designated systems.
• Prepare and distribute newsletters, attendance sheets, and registration materials.
• Coordinate classroom and facility access, schedules, and staffing to maintain required ratios.

Skills

Customer service

Education

High school diploma

Job description

UK King's Daughters, located in Lexington, KY, seeks a friendly Welcome & Information Centers team member to greet visitors and assist families on arrival. You will monitor entrances and ensure safety and confidentiality while guiding guests through the facility.

This role includes clerical support to center leadership, phone handling, message routing, and data updates. Ideal candidates have 0–2 years in healthcare and a high school diploma.