Guest Services & Volunteer Programs Supervisor

Banner University Medical Group; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health in Scottsdale, AZ seeks a skilled Guest Services Supervisor to plan, implement, and supervise the gift shop, volunteer, and concierge operations across multiple units. You will coordinate staff, volunteers, budgets, and customer service initiatives to maximize net proceeds and satisfaction.

This role requires five years in retail with supervisory experience; strong inventory and bookkeeping knowledge; and the ability to train diverse teams and build community partnerships.

Qualifications

• High school diploma or GED or equivalent.
• Minimum of five years in retail sales and merchandising, including three years supervisory.
• Knowledge of retail management, inventory control, and budget monitoring.
• Ability to establish and maintain effective working relationships with volunteers, staff and customers.

Responsibilities

• Oversee gift shop, volunteer and concierge services across facilities.
• Hire, train, evaluate staff and volunteers; align with goals.
• Develop budgets and control inventory and staffing.
• Ensure accurate statistics and compliance with regulations.
• Promote customer feedback and collaborative relationships.
• Supervise multiple enterprise retail operations.

Skills

Retail management

Supervisory experience

Inventory control

Budgeting & bookkeeping

Customer relations

Education

High school diploma/GED

Job description

Banner Health in Scottsdale, AZ seeks a skilled Guest Services Supervisor to plan, implement, and supervise the gift shop, volunteer, and concierge operations across multiple units. You will coordinate staff, volunteers, budgets, and customer service initiatives to maximize net proceeds and satisfaction.

This role requires five years in retail with supervisory experience; strong inventory and bookkeeping knowledge; and the ability to train diverse teams and build community partnerships.