Patient Concierge & Welcome Liaison (Part-Time, Day Shifts)

Banner Health; Phoenix (AZ); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Banner Health is seeking a Guest Services Liaison (Part Time) in Phoenix to warmly welcome patients, families and visitors. You will answer questions, help guests navigate the facility, coordinate transportation and support services, and ensure a positive experience from arrival through departure.

Requirements include a high school diploma or GED and excellent oral communication with strong listening and customer service skills.

Formación

• High school diploma or GED required.
• Excellent oral communication and listening skills.
• Ability to maintain composure while interacting with patients, guests and staff.
• Excellent customer service mindset and friendly demeanor.

Responsabilidades

• Meets, greets and assists patients and guests with information about services, facility, and local area.
• Responds to special requests and helps coordinate transportation or other services as needed.
• Provides information about the property and nearby amenities to patients and guests.
• Coordinates patient needs with other departments to resolve requests.
• Manages visitor access, relays concerns to staff, and supports visitors as required.
• Answers phone calls, takes messages, and relays information as needed.
• Provides tours of the facility and escorts guests to appropriate areas.
• Performs daily tasks with minimal supervision per training and policies; supports patient and guest inquiries to ensure a positive experience.

Conocimientos

Oral communication

Listening skills

Customer service

Face-to-face interaction

Educación

High school diploma/GED

Descripción del empleo

Banner Health is seeking a Guest Services Liaison (Part Time) in Phoenix to warmly welcome patients, families and visitors. You will answer questions, help guests navigate the facility, coordinate transportation and support services, and ensure a positive experience from arrival through departure.

Requirements include a high school diploma or GED and excellent oral communication with strong listening and customer service skills.