Guest Services Supervisor: Patient Experience & Operations

Banner Health; Scottsdale (AZ); Sur place; USD 55 000 - 80 000; Plein temps

Résumé du poste

Banner Health is opening a new Guest Services operation in Scottsdale, AZ. The Supervisor of Guest Services will oversee a team of guest service liaisons, ensuring top-tier patient service and smooth day-to-day operations.

This role drives staffing, budgeting, scheduling, and program development within gift shop, volunteer, and concierge services. From the outset, you will coordinate training, manage volunteer programs, and implement new customer-relations initiatives to support an integrated

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of five years’ experience in retail sales and merchandising, including three years supervisory experience.
• Knowledge of retail management, inventory control, merchandise intake and distribution, financial analysis, database management, sales, merchandising, budgeting and bookkeeping.

Responsabilités

• Plan, develop, and implement actions for gift shop, volunteer, and concierge services, including budgeting and policies.
• Hire, train, evaluate staff and volunteers; ensure goals are met.
• Develop budgets and control merchandise purchasing, inventory levels, and staffing.
• Oversee volunteer scheduling and training; maintain volunteer files.
• Manage data and statistics; ensure compliance with regulatory standards.
• Implement customer feedback methods and foster cross-enterprise cooperation.
• Lead orientation and training of staff and volunteers; promote marketing techniques.
• Oversee retail operations for multiple units and coordinate internal/external customers.

Connaissances

Retail management

Team supervision

Customer relations

Formation

High school diploma/GED

Description du poste

Banner Health is opening a new Guest Services operation in Scottsdale, AZ. The Supervisor of Guest Services will oversee a team of guest service liaisons, ensuring top-tier patient service and smooth day-to-day operations.

This role drives staffing, budgeting, scheduling, and program development within gift shop, volunteer, and concierge services. From the outset, you will coordinate training, manage volunteer programs, and implement new customer-relations initiatives to support an integrated