Guest Services Team Member 26-27

Mt. Hood Meadows; Oregon; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Year-Round Housing Available. Subject 

Ski/Snowboard Season Pass foremployees

Don't Ski/Snowboard? Gift lift access

Free Ski/Snowboard Group Lessons & &n;

Buddy Tickets (3 discounted tickets)

Resort Discounts (Food, Retail, Rental

Mountain Exchange Program

Industry Pro Deals

Invites to employee stores

Employee Assistance Program (EAP)

Free Employee Transportation

Summer Seasonal Job Connections

Team Wellness Programs

Team Appreciation Events

Perks details

Job summary

Mt. Hood Meadows is seeking a Guest Services Team Member to welcome guests, sell lift tickets and passes, and help ensure every interaction is positive and informative on the mountain.

This full-time, seasonal role blends customer service with technology use in a fast-paced resort environment, requiring weekend/holiday availability and a friendly, solution-oriented approach. You'll work with a dynamic team, support guests from first contact to planning their day, and benefit from perks and

Qualifications

• Comfortable communicating and working with in-person guests
• Comfortable using computers and other technology including point-of-sale systems
• Strong attention to detail and accuracy
• Ability to multitask and stay calm under pressure
• Ability to work independently and as part of a team
• Minimum Age 16
• Ability to work weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business

Skills

Guest interaction

POS system usage

Attention to detail

Multitasking

Teamwork

Age 16+

Tools

Point-of-sale systems

Job description

Position Overview

Love the mountains and enjoy helping people? Join the Guest Services team at Mt. Hood Meadows and be the friendly face that helps create memorable experiences for every guest who visits the resort.

As a Guest Services Team Member, you'll welcome guests, answer questions, sell lift tickets, passes, lessons, rentals, and other resort products, and help ensure every interaction is positive, efficient, and informative. Whether you're assisting a first-time skier, helping a family plan their day, or providing solutions when plans change, you'll play an essential role in delivering the exceptional guest experience Mt. Hood Meadows is known for.

This is a dynamic, fast-paced position that combines customer service, technology, teamwork, and problem-solving in a fun mountain environment. If you enjoy working with people, thrive in an active workplace, and want to be part of a team that helps guests create unforgettable days on the mountain, we'd love to hear from you.

This is a full-time, seasonal position

Qualifications & Experience

• Comfortable communicating and working with in-person guests
• Comfortable using computers and other technology including point-of-sale systems
• Strong attention to detail and accuracy
• Ability to multitask and stay calm under pressure
• Ability to work independently and as part of a team
• Minimum Age 16
• Ability to work weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous guest service experience
• Prior experience operating a point-of-sale

Compensation:

• Starting Wage: $ 18.54 - $21.93 hourly

Perks:

• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel