Guest Services Night Team Member 26-27

Mt. Hood Meadows; Oregon; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Year-Round Housing

Ski/Snowboard Season Pass

Free Group Lessons

Buddy Tickets

Resort Discounts

Employee Transportation

Wellness Programs

Job summary

Mt. Hood Meadows is seeking a Night Guest Services Team Member to support evening and overnight resort operations. You will assist guests with lift tickets, passes, lessons, rentals and general information while keeping a welcoming atmosphere.

This full-time seasonal role emphasizes customer service, computer/POS use, teamwork, and the ability to multitask in a dynamic mountain environment. Weekend/holiday availability is required.

Qualifications

• Comfortable communicating and working with in-person guests.
• Comfortable using computers and POS systems.
• Strong attention to detail and accuracy.
• Ability to multitask and stay calm under pressure.
• Ability to work independently and as part of a team.
• Minimum Age 16 and ability to work weekends and holidays.

Responsibilities

• Assist guests with lift tickets, passes, lessons, rentals and resort offerings.
• Provide accurate information and guide guests through their experience.
• Support guest services operations during evening and overnight hours.
• Maintain a welcoming and helpful environment for guests and staff.

Skills

Guest service

Communication

Multitasking

Teamwork

Attention to detail

POS familiarity

Tools

POS systems

Computer literacy

Job description

Position Overview

Love the mountains and enjoy helping people? Join the Guest Services team at Mt. Hood Meadows as a Night Guest Services Team Member and help create memorable experiences for guests during evening and overnight resort operations.

As a Night Guest Services Team Member, you'll be a welcoming and helpful resource for our guests, providing accurate information, processing resort products, and supporting a variety of Guest Services operations. You'll assist with lift tickets, passes, lessons, rentals, and other resort offerings while helping guests navigate their experience at Mt. Hood Meadows. Working during evening hours, you'll play an important role in supporting our guests and team as the resort transitions through nighttime operations.

This is a dynamic, guest-facing position that combines customer service, communication, technology, and problem-solving in a unique mountain environment. If you enjoy working with people, thrive in an active workplace, and are looking for a role that offers a different perspective on the resort experience, we'd love to speak with you about joining the Mt. Hood Meadows team.

This is a full-time, seasonal position

Qualifications & Experience

• Comfortable communicating and working with in-person guests
• Comfortable using computers and other technology including point-of-sale systems
• Strong attention to detail and accuracy
• Ability to multitask and stay calm under pressure
• Ability to work independently and as part of a team
• Minimum Age 16
• Ability to work weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous guest service experience
• Prior experience operating a point-of-sale

Compensation:

• Starting Wage: $ 18.54 - $21.93 hourly

Perks:

• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel