Guest Services Team Member

Hyatt Place Santa Cruz; Santa Cruz (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hyatt Place Santa Cruz is seeking Guest Services Team Members to greet guests with a genuine smile and warm welcome, ensuring a memorable first and last impression.

The role includes delivering outstanding guest service, handling check-in/check-out, bar service for espresso and alcoholic beverages, kitchen assistance, and setting up meetings as needed. Weekend/evening/holiday availability and strong English communication are required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must have ability to work weekends, evenings and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be 18 years or older.

Responsibilities

• Delivering exceptional guest service, problem solving, and ensuring guest satisfaction.
• Perform check-in and check-out transactions for guests, utilizing computer and cash handling skills.
• Provide service at the bar for espresso & alcoholic beverages, as well as helping prepare food in the kitchen.
• Set up and service meetings as needed.

Skills

Customer service

English fluency

Problem solving

Multi-tasking

Education

High school diploma

Tools

Word

Excel

Job description

The Hyatt Place Santa Cruz is looking to fill key staff positions with potential to grow and progress in the hospitality field!

At Hyatt Place, our purpose is to care for people so they can be their best - where we engage with others as unique individuals so we can design and deliver personal experiences.

Our Guest Services Team Membersgreet our guests upon arrival with a genuine smile and warm welcome, giving guests that important first and lasting impression.

Duties include:

• Delivering exceptional guest service, problem solving, and ensuring guest satisfaction
• Perform check-in and check-out transactions for guests, utilizing computer and cash handling skills
• Provide service at the bar for espresso & alcoholic beverages, as well as helping prepare food in the kitchen
• Set up and service meetings as needed

Qualifications:

• Customer service experience is required, preferably in a hotel or related field
• High school diploma or equivalent required
• Must have ability to work weekends, evenings and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must be able to multi-task
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be 18 years or older

Source: Hospitality Online