Front Desk Associate - Carousel Beach Inn

Santa-Cruz-Beach-Boardwalk; Santa Cruz (CA); Presencial; USD 24.000 - 27.000; Jornada completa

Descripción de la vacante

Santa Cruz Seaside Company seeks a Seasonal Front Desk Associate to manage the lobby, reception desk, and breakfast lounge while ensuring guest satisfaction. Responsibilities include check-in/out, maintaining guest records, and providing information and assistance to visitors.

The role requires weekend and holiday availability, basic clerical and computer skills, and adherence to grooming standards. On-site location in Santa Cruz, CA, with hourly pay $17.50–$19.78.

Formación

• Basic mathematical, computer and clerical skills.
• Willingness to work weekends and holidays.
• Must conform to grooming standards.

Responsabilidades

• Greet guests.
• Count cash drawer at shift start/end.
• Register guests and assign rooms.
• Accept payments by cash or card.
• Enter guest and payment data into database.
• Answer multiline phones and take notes.
• Make reservations over the phone.
• Assist guests with online reservations as required.
• Coordinate with maintenance for repairs.
• Prepare breakfast setup and keep areas stocked.
• Maintain cleanliness of office, lounge, lobby, kitchen.

Conocimientos

Basic math

Computer skills

Clerical skills

Customer service

Cash handling

Herramientas

Front desk software

Descripción del empleo

• Location 400 BEACH ST,Santa Cruz, CA, 95060,United States
• Base Pay $17.50 - $19.78 / Hour
• Job Category Carousel Beach Inn - 920, Seasonal Position
• Employee Type Seasonal

Description

JOB SUMMARY:

Responsible for the M ain L obby , Reception Desk, Breakfast Lounge, and overall security of the property . Works directly with motel patrons for check-in, check-out, questions , tak ing not es, setting up reservation s, and handling guest feedback . Cleans and maintains front office, kitchen , lounge, and restroom.

UNIQUE JOB REQUIREMENTS:

Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly , positive , and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

JOB TASKS (IN ORDER OF IMPORTANCE):

• - Greet Guests.
• - Count cash drawer at the beginning and end of each shift.
• - Register Guests and assign appropriate room (s) .
• - Accept payment for hotel rooms and other charges through cash and card transactions.
• - Enter Guest and payment information into a computerized database program.
• - Answer multiline phone and take accurate notes .
• - Make reservations over the phone as require d.
• - Assist Guests with online reservations as required .
• - Communicate with hotel maintenance person for any hotel repairs or maintenance as needed .
• - Prepare/Setup food and coffee for continental breakfast and other amenities as required .
• - Ensure food, coffee, utensil s , and office supplies are well stocked as needed .
• - Mop, vacuum, remove trash , and wipe down surfaces for the office, lounge, lobby, and kitchen.
• - Other duties as assigned.

RELATIONSHIPS INTERNAL:

Director of Lodging Operations, Front Desk Supervisor, Housekeepers , Guest Service Representatives, Wardrobe Department, Security D epartment , and may have contact with all levels of Santa Cruz Seaside Company Team Members.

RELATIONSHIPS EXTERNAL:

Extensive contact with Guests.

TRAINING AND EXPERIENCE:

Prior cash handling, hotel/motel front desk, service-oriented business and / or computer experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• - Ability to meet and greet the public in a positive and friendly manner .
• - Ability to stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).
• - Ability to handle/resolve problems and complaints (loud parties etc.) using independent judgment, common sense and without offending Guests.
• - Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.
• - Ability to operate multiline telephone console, do light typing , and operate 10-key calculator.
• - Ability to recognize and report any unusual or suspicious conditions .
• - Ability to input and access data using a computer.
• - Ability to balance audit to payments on a computer.
• - Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS:

• - Ability to stand for up to 7 and one-half hours.
• - Ability to work in a confined space with limited access.
• - Ability to lift, drag or pull up to 50 lbs.
• - Ability to hear normal conversations on the phone and in person.
• - Ability to see, read and interpret documents and paperwork.

TESTING:

C riminal B ackground C heck

Additional Information

• Age Requirements 18+
• Schedule This is an on site position that may be up to five days a week and may require work on nights, holidays, and weekends.