Assistant General Manager / Operations Manager

Hyatt Place Santa Cruz; Santa Cruz (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Training & career advancement

Hotel discounts

Wellness benefits

Job summary

Hyatt Place Santa Cruz is seeking an Assistant General Manager to lead our hospitality team and deliver memorable guest experiences in Santa Cruz, CA. You’ll shape daily operations, mentor supervisors, and drive a guest-first culture across housekeeping, laundry, maintenance, and breakfast service.

Join a dynamic, hands-on leadership environment with Hyatt’s brand strength, team development, and opportunities to contribute to hotel performance and guest satisfaction.

Qualifications

• 2+ years of leadership experience in hotel operations.
• Guest-first mindset with strong decision-making.
• Team player who coaches, develops, and empowers others.

Responsibilities

• Oversee daily hotel operations and guest services to uphold Hyatt standards.
• Lead housekeeping, laundry, maintenance, and breakfast kitchen operations.
• Coach department supervisors and manage staffing, scheduling, and budgets.
• Coordinate with vendors and ensure safety and compliance.
• Collaborate with the General Manager to drive guest satisfaction and business results.

Skills

Leadership

Guest-focused

Team coaching

Hands-on leadership

Job description

Lead with Passion. Inspire with Purpose. Become the Next Assistant General Manager at Hyatt Place Santa Cruz!

Are you ready to take the next step in your hospitality leadership career? Hyatt Place Santa Cruz is looking for an exceptional Assistant General Manager (AGM) to help lead our team and deliver unforgettable guest experiences in the heart of beautiful Santa Cruz, CA.

As AGM, you'll be at the forefront of hotel operations—motivating teams, creating a welcoming culture, and ensuring our guests leave with a smile and a story to tell.

Why Hyatt Place Santa Cruz?

• A vibrant, modern hotel just minutes from the iconic Santa Cruz Beach Boardwalk.
• A team-driven culture that values innovation, collaboration, and personal growth.
• Hyatt’s global brand power combined with a locally inspired, hands-on leadership approach.

Operational Leadership & Responsibilities

Housekeeping & Rooms Operations

• Oversee daily housekeeping operations to ensure guest rooms, public areas, and hotel facilities consistently meet Hyatt cleanliness and quality standards.
• Coordinate room cleaning schedules, room inspections, and daily room readiness to support occupancy demands.
• Monitor housekeeping productivity, staffing levels, labor efficiency, and departmental performance.
• Ensure proper procedures are followed for room cleanliness, preventive maintenance reporting, inventory management, and quality assurance inspections.

Laundry & Linen Management

• Supervise daily laundry operations to maintain an adequate supply of clean linens, towels, and other hotel textiles.
• Monitor linen inventory, par levels, laundry productivity, and equipment performance.
• Ensure laundry procedures meet established standards for cleanliness, efficiency, and proper handling of hotel linens.
• Identify opportunities to reduce waste, control expenses, and improve departmental efficiency.

Maintenance & Property Operations

• Coordinate with maintenance personnel to ensure guest rooms, equipment, public areas, and hotel facilities remain safe, functional, and well-maintained.
• Monitor preventive maintenance programs, work orders, and the timely completion of repairs.
• Conduct regular property inspections to identify maintenance needs and ensure compliance with Hyatt brand standards.
• Assist with coordinating vendors, contractors, property improvement projects, and equipment servicing.

Food Service & Breakfast Kitchen Operations

• Oversee daily breakfast operations, food preparation areas, and food service standards to ensure a consistent, high-quality guest experience.
• Supervise breakfast kitchen cleanliness, food presentation, product availability, and service efficiency.
• Ensure compliance with food safety regulations, sanitation procedures, and proper food handling practices.
• Monitor food inventory, ordering, waste reduction, and departmental cost controls.
• Support breakfast team scheduling, training, productivity, and adherence to established service standards.

Operational Leadership & Team Development

• Lead, coach, and support department supervisors and team members to promote accountability, teamwork, and professional development.
• Assist with employee scheduling, labor management, training, performance evaluations, and daily operational planning.
• Monitor departmental expenses, purchasing, inventory controls, and operational budgets.
• Support compliance with company policies, workplace safety requirements, and Hyatt brand standards.
• Collaborate directly with the General Manager to improve operational performance, maintain property standards, and achieve hotel business goals.
• Take an active, hands‑on approach to daily operations, assisting departments when needed to maintain efficiency and service quality.

Your Impact:

• Inspire and lead a passionate team of hospitality professionals.
• Drive operational excellence across multiple hotel departments.
• Ensure every guest experience reflects our commitment to care and quality.
• Collaborate directly with the General Manager to achieve business goals and create a positive work environment.

What We’re Looking For:

• Proven leadership experience in hotel operations (2+ years leadership preferred).
• Strong decision-maker with a guest-first mindset.
• Team player with a drive to coach, develop, and empower others.
• Hands‑on leader who thrives in a fast‑paced, dynamic environment.

What We Offer:

• Competitive salary & bonus opportunities
• Hyatt world‑class training & career advancement pathways
• Hotel discounts, wellness benefits & more
• A culture where your voice matters and your impact is celebrated

Source: Hospitality Online