Guest Services & Bar Concierge

Hyatt Place Santa Cruz; Santa Cruz (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hyatt Place Santa Cruz is seeking Guest Services Team Members to greet guests with a genuine smile and warm welcome, ensuring a memorable first and last impression.

The role includes delivering outstanding guest service, handling check-in/check-out, bar service for espresso and alcoholic beverages, kitchen assistance, and setting up meetings as needed. Weekend/evening/holiday availability and strong English communication are required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must have ability to work weekends, evenings and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be 18 years or older.

Responsibilities

• Delivering exceptional guest service, problem solving, and ensuring guest satisfaction.
• Perform check-in and check-out transactions for guests, utilizing computer and cash handling skills.
• Provide service at the bar for espresso & alcoholic beverages, as well as helping prepare food in the kitchen.
• Set up and service meetings as needed.

Skills

Customer service

English fluency

Problem solving

Multi-tasking

Education

High school diploma

Tools

Word

Excel

Job description

Hyatt Place Santa Cruz is seeking Guest Services Team Members to greet guests with a genuine smile and warm welcome, ensuring a memorable first and last impression.

The role includes delivering outstanding guest service, handling check-in/check-out, bar service for espresso and alcoholic beverages, kitchen assistance, and setting up meetings as needed. Weekend/evening/holiday availability and strong English communication are required.