Guest Services Supervisor Winter 26-27

Brundage Mountain Resort; McCall (ID); On-site; USD 42,000 - 52,000; Full time

Job summary

Brundage Mountain Resort in McCall, ID, is hiring a Guest Services Supervisor for the 2026/2027 winter season. The role focuses on supporting tickets, reservations, guest services, and sales while maintaining high guest satisfaction.

The position is full-time during the winter season, with possible limited off-season duties. The GS team will work to ensure smooth operations and superior guest experiences across multiple front-of-house functions.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of supervisory or leadership experience.
• Ability to effectively present detailed information both verbally and in written form to guests, executives, and employees.
• Ability to think and communicate clearly in stressful situations.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Experience in Entabeni POS or other reservation management software is a plus.
• Must be available to work weekends and holidays.

Responsibilities

• Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries.
• Interact with internal and external customers with a high level of patience, tact, and diplomacy, resolving conflicts when needed.
• Delegate daily and weekly tasks to guest services, ticketing, and reservation staff.
• Act as point of contact for guest issues when Guest Services Manager is not available.
• Train guest services, reservations, and ticket sales staff on Brundage Mountain Resort products and brand.
• Oversee reservations department activities (catskiing, snowmobiling, lockers, activity barn).
• Assist group sales staff with organizing group lift tickets, comp tickets, and billing issues.
• Maintenance of all POS and card printers.
• Process donation requests.
• Troubleshoot sales and ecommerce issues with IT and management staff.
• Collaborate with accounting to ensure daily closeouts and transaction accuracy across GS, reservations, and ticketing staff.
• Uphold safety standards and maintain the appearance of assigned mountain operations areas.
• Assist in yearly inventory of department supplies and scheduling of staff.
• Collaborate with supervisory and managerial staff resort-wide.

Skills

Customer service

Supervisory experience

Verbal and written communication

Conflict resolution

Weekend/holiday availability

Tools

MS Office (Word, Excel, Outlook)

Entabeni POS / reservation software

Job description

Job DetailsJob Location: McCall, ID 83638Position Type: Winter SeasonalJob Category: Mountain Sports & ActivitiesPosition Title: Guest Services Supervisor

Reports To: Guest Services Manager

Employment Status: 2026/2027 Winter Seasonal; Full-time

Job Summary: The Guest Services (GS) team is the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products, and addressing concerns brought to the department’s attention. The Guest Services Supervisor primary role is to support the variety of guest services roles including tickets, reservations, guest services, and sales.

This is a full-time seasonal position during the winter operating season. Off-season work may be available but will be limited to specific pre- and post- season needs.

Essential Duties and Responsibilities

• Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries
• Effectively interact with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy. Ability to diffuse frustration, collect accurate information, and successfully resolve conflicts. Ability to be a role model and mentor for this skill set
• Delegate daily and weekly tasks to guest services, ticketing, and reservation staff
• Act as point of contact for guest issues when Guest Services Manager is not available
• Train guest services, reservations, and ticket sales staff members on Brundage Mountain Resort products and brand. Ensure the team’s interactions with guests are accurately aligned with Brundage products and brand
• Assist in overseeing reservations department activities (catskiing, snowmobiling, lockers, activity barn)
• Aid group sales staff with tasks such as organizing group lift tickets, comp tickets, and assistance with billing issues
• In charge of maintenance of all POS and card printers
• Monitoring and fulfilling donation requests
• Processing pass protection claims
• Troubleshooting sales and ecommerce issues with IT staff, managerial staff, and software staff
• Collaboration with accounting department to ensure daily closeouts and transactions of all GS, reservations, and ticketing staff are accurate
• Uphold safety standards within the department. Be an advocate for guests and staff of all safety initiatives of the resort. Maintain the physical appearance of assigned mountain operations areas
• Assist in yearly inventory of department supplies
• Assist in scheduling of department staff
• Collaboration with all supervisory and managerial staff resort-wide

Qualifications

• Minimum of 1 year of customer service experience
• Minimum of 1 year of supervisory or leadership experience
• Ability to effectively present detailed information both verbally and in written form to guests, executives, and employees
• Ability to think and communicate clearly in stressful situations
• Proficient in Microsoft Office applications including Word, Excel, and Outlook
• Experience in Entabeni POS or other reservation management software is a plus
• Must be available to work weekends and holidays